Frequently Asked Questions

What can we help you with today?

DELIVERY & SHIPPING

  • Can I change my shipping address?

    Email us at support@terra-supra.com to send us your details including your order number and country to be delivered to. The more information you give us quickly, the sooner we can change your information.  Make sure you enter ‘Urgent: Change Wrong Address” in the Subject line.  If you email us with a change of shipping address, keep in mind that your order may have already been shipped, so be as careful as possible to provide the correct information when placing your order.

  • How do I track my order?

    You will be sent an email as soon as your order is shipped.  Canada Post provides some tracking services, however, keep in mind that Canada Post does not work over the weekend or on statutory holidays, so your order will be shipped the next business day.

GENERAL

  • Do you animal test?

    NO, not now, not ever.

  • Where are you from?

    We are a 100% Canadian owned and operated family business in Saskatoon, SK, Canada.

  • Where do you source your products?

    Our salts and oils are sourced right here in Saskatchewan.

ORDERS & PAYMENT

  • Can I change or cancel my order?

    Unfortunately, once your order has been placed, we are unable to cancel or make changes.

    Please see our returns policy here.

OUR PRODUCTS

  • Are your products safe to use?

    All of our products come with instructions on how they should be used. We recommend you test any and all skin care products on a small area of your arm or hand before using anywhere else.

  • What is the most effective use of these products?

    All of our products are for EXTERNAL USE ONLY.

    Terra Prima pure clay salts, Terra Calma, lavender powder infused clay salts, and Terra Vida, matcha infused clay salts are gentle enough for face and body; however, we recommend patch testing the Terra Calma and Terra Vida on the more sensitive skin of the face prior to use. Patch test on the side of the jaw, or on the forehead under the hair to ensure you do not have a sensitivity.

    Ama Pura, Ama Calma, and Ama Citrea, may be used on face and body; however, we recommend patch testing the Ama Calma and Ama Citrea on the more sensitive skin of the face prior to use. Patch test on the side of the jaw, or on the forehead under the hair to ensure you do not have a sensitivity.